## Returns & Exchange Policy

At Ethikli, we stand by the quality of our products and want you to be happy with your purchase. However, as a small business focused on sustainability, we have to be mindful of returns to reduce waste and financial loss. Please review our policy below:

#### **Final Sale Items**
To maintain hygiene and product integrity, most of our products are **final sale** and cannot be returned or exchanged, including:

- Personal care items (soaps, shampoos, conditioners, lotions, deodorants, etc.)
- Washcloths, sponges, and other reusable cleaning/hygiene products
- Bulk/refillable items
- Perishable goods or food items

**Exceptions:** If you receive a damaged or defective item, please contact us within **7 days** of delivery, and we’ll make it right.

#### **Eligible Returns & Exchanges**
We accept returns or exchanges on **unopened, unused retail products** (e.g., packaged home goods, accessories, or non-perishable items) within **30 days** of purchase. Items must be in their original condition and packaging.

- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- Refunds will be issued to the original payment method once the return is received and inspected.

#### **Damaged or Defective Items**
If your order arrives damaged or you receive the wrong item, please email us at **katy@ethikli.com** within **7 days** with a photo and order details. We’ll replace the item or offer a refund as needed.

#### **Sustainability Matters**
We aim to minimize unnecessary shipping and waste, so we encourage thoughtful purchases. If you’re unsure about a product, feel free to reach out—we’re happy to help with recommendations before you buy!

For any questions or concerns, contact us at **katy@ethikli.com**.

Thank you for supporting sustainable shopping!